How long will it take to make and despatch my order?
We aim to make and despatch orders within 7 working days, but please allow 14 days for delivery (28 days for items specially ordered), using your chosen delivery method, in addition please allow for delivery time to your destination (normally next working day). If for any reason there is a delay with your order you will be notified by email. If you have an urgent requirement please call us on 07921 971671 to discuss, and we may be able to arrange an earlier delivery date. Rush orders are sent by Royal Mail Special Next Day Delivery, this service is provided for a fee of £10 which includes the additional postage charges. Please note that Royal Mail do not make Special Deliveries on a Saturday or Sunday or post to PO Box addresses.
What are your postage charges?
We offer the following postage methods:
Standard Recorded Delivery £2.25 (Includes proof of postage and delivery but no Insurance cover)*
Insured Special Delivery £5.25 (Inc. proof of postage and delivery with Insurance cover up to £500)
Special Next Day Delivery £10.00 (See above for conditions of using this method. Inc. proof of postage and delivery with Insurance cover up to £500)
Please note that all orders are delivered by Royal Mail and a signature will be required on delivery.
*Standard Royal Mail recorded delivery includes £30 insurance, however jewellery items are not covered by this insurance and therefore you may prefer to choose the insured option.
How will my purchase be packaged?
Your jewellery will arrive beautifully presented in our top quality Jewellery Tailors lilac and cream box or an elegant purple organza pouch.
What methods of payment do you accept?
We accept all major credit and debit cards including: Visa, Visa Delta, Visa Electron, MasterCard, Switch, Maestro, Diners and JCB using our secure online payment facility. If you wish to pay using your credit/debit card over the phone we can also offer this option. Please see `contact us’ page.
If you prefer to pay by personal cheque please email or phone us to place your order. Your order will be tailored and held for you, then posted to you once the cheque has cleared.
What is Protx and is my payment secure?
Protx is the largest independent online Payment Service Provider in the country and uses the latest 128 bit SSL (Secure Socket Layer), a protocol used to encrypt your data so that it is sent in a secure manner and stops it from being intercepted in transit. The information transmitted online is highly encrypted using complicated logarithm combinations ensuring your payment is completely safe.
What is your returns policy?
If you are not entirely delighted with the goods you have chosen for any reason you may return it to us within 7 days of receipt. If you find that an item is faulty in any way you can return it to us within 14 days for a full refund or replacement. Under no circumstances are we able to accept the return of earrings, unless faulty, in compliance with the current Health and Hygiene Regulations.
Please refer to the Terms and Conditions page for further information and our full returns policy.
What if goods are damaged in transit?
If your purchase has been broken or damaged in transit, please contact us within 3 days of receipt to arrange an exchange free of charge. If you need to return any item for any reason, please email us first, returns@thejewellerytailors.co.uk. Please do not send your items back without contacting us first as this may delay any refund or exchange. We would ask that you send the item back in its original packaging and unworn for a full refund, or to exchange for any other item. It is recommended that for your own protection you should return items using the Royal Mail Recorded Delivery service, so that you have proof of postage and delivery. We will not accept responsibility for parcels lost in transit
What happens if it doesn’t fit?
Hopefully having used our help and advice section to make your choices you will achieve the correct fit, however should you require an alternative size/length we will happily exchange this for you, should we have the replacement in stock, upon receipt of the unsuitable item. Please see Terms and Conditions for more information about returns.
Where do you post/ship to?
Presently, as standard we post items within the UK, but if you are a European or Worldwide customer please e-mail us at orders@thejewellerytailors.co.uk with your chosen purchase and your country of origin and we will advise you of the weight of your parcel and the postage methods and costs.
Do you have a catalogue?
We do not publish a paper-based catalogue at this time as our collections are under constant revision and improvement and consequently it would very quickly be out of date. Please do keep checking our website for our newest items.
What if something is out of stock?
If an item is still pictured on the website, but showing as out of stock, this means that the particular colour was extremely popular and we are endeavouring to replace this item as soon as possible. Please keep checking or drop us a line at enquiries@thejewellerytailors.co.uk and we will do our best to keep you updated. Occasionally items will become unavailable to us, in which case we will remove them from the website as soon as this becomes apparent.
Do you repair Jewellery?
Accidents happen! If an item purchased from us requires repair we may be able to help, please call us to discuss the item concerned. There will be a nominal fee for this repair facility dependant on the repair needed. We unfortunately do not repair jewellery items not purchased from ourselves.
What is a Hallmark?
Hallmarks are small markings stamped on gold, silver and platinum articles. A hallmark means that the article has been independently tested and guarantees that it conforms to all legal standards of purity (fineness). All our silver items are made with 925 Sterling Silver unless specified. Silver items weighing less than 7.78grams are exempt from hallmarking. For more information please go to www.britishhallmarkingcouncil.gov.uk.
Is your jewellery suitable for children?
Due to many of our items being made with small beads and parts we do not recommend our jewellery for children under the age of 3 years.
Why is my item not exactly as pictured?
We are confident that all of the photos on our website are a good representation of the jewellery you will receive however, due to most of our items being handmade or made up of natural products each one is unique and therefore your individual piece may differ slightly from the photo shown. The subtle differences and `hallmarks of nature’ in your jewellery are what make each piece a true one off.
How do I contact you?
We would request that you to contact us via email wherever possible, and we aim to personally reply within 48 hours. Please see the Contact Us page for email addresses. While of course contacting us by phone is also an option, please bear in mind that although we love to chat this will slow us down considerably and may delay orders.
Why can’t I see my design in every colour?
You have so many possible combinations of design and colour choice that we want you to make a completely unbiased selection. Due to the infinite choice available to you, we hope you understand what a virtually impossible task this would be to show all options. Colour examples have been shown ,to give you inspiration, and help you make your choice.
What if the colour is incorrect?
The portrayal of colour on all computers and screens can differ so we do understand if the colour of your chosen item is not as expected. Please refer to our Terms and Conditions page for full details of how to return an item. If you require a very specific colour match please contact us so that we can arrange receipt of your colour swatch. This is an ideal solution for bridesmaids, wedding parties or ball gowns.
Why can’t I buy Sterling Silver clip on earrings?
Sterling Silver clip on earrings are a surprisingly expensive option to which we have found that the Silver Plated clip on earrings offered have been a more than acceptable and good value alternative.
I am having trouble choosing a gift, what would you recommend?
The perfect solution would be to give gift vouchers which can be purchased from our website. These are available in denominations of £5, £10 and £20. If you know the recipients likes and dislikes we may be able to offer some recommendations by email, please contact us at help@thejewellerytailors.co.uk.
Why are there bubbles in some of your glass items?
Each one is handmade and small bubbles are a natural part of the glassblowing process. They are not flaws, rather contribute to the uniqueness of a piece.
Why is Venetian and Murano glass more expensive than other glass?
There are several reasons why glass blown in Venice and Murano is more expensive than Chinese, Czech or Indian glass. First there is the history, and the worldwide recognition of the Venetian and Murano glass for its quality. The style and artistry of their glass has maintained its value and their masters maintain their reputations throughout the world. The cost of labour in less developed countries make the production of anything, glass included, less costly. Italian labour laws and quality of life in Italy dictate that workers be paid a fair compensation for their work.
Why is the Macmillan Charity Logo on your website?
We as a company choose to donate a percentage of our profits to this charity.
Why don’t your cords have end fastenings?
Our customers prefer to be provided with a long length of cord to give them the flexibility to wear their piece at whatever length they choose by tying it depending on the neckline of their outfit.
|
