Welcome to the Jewellery Tailors

Terms and Conditions

When placing an order with The Jewellery Tailors you will be asked to confirm that you agree with the terms and conditions laid out on this page. Please note that we reserve the right to change these terms and conditions at any time. Any amendments will only be effective from the date they are displayed on this website.

Returns

Important: If you need to return an item for any reason, please email us first at returns@thejewellerytailors.co.uk. Please do not send your items back without contacting us first as this may delay any refund or exchange.

If you are not entirely delighted with the goods you have chosen for any reason you may return them to us within 7 days of receipt (this will be deemed to be the next working day after item has been despatched). Once you have contacted us to arrange a return we would ask that you send the item back in its original packaging and unworn for a full refund, or to exchange for any other item. It is recommended that for your own protection you should return items using the Royal Mail Recorded Delivery service, so that you have proof of delivery, as we will not accept responsibility for parcels lost in transit. We will not refund any returns that arrive to us damaged.

Under no circumstances are we able to accept the return of earrings, unless faulty, in compliance with the current Health and Hygiene Regulations.

Please check your order on arrival, and if you find that an item is faulty in any way you can return it to us within 14 days for a full refund or replacement.

If your purchase has been broken or damaged in transit, please contact us within 3 days of receipt to arrange an exchange free of charge. Please note that The Jewellery Tailors will not be responsible for any damages or breakages other than through the fault of our packaging.

All of our glass items are packaged and protected to make sure that they arrive in perfect condition, however it is your responsibility to carefully inspect your purchase for any possible weakness within the glass or the glass loop and we ask that you contact us within 3 days of receipt if you want to arrange an exchange. The Jewellery Tailors will not accept liability for broken glass products other than through the fault of our packaging. If you care for your glass item as per our jewellery care section you should get lifelong enjoyment from your piece.

For all returns, except when the item is faulty or damaged, you will be required to arrange and pay for the return of the item to us.

Any returns should be sent to - The Jewellery Tailors, PO Box 107, Heywood, OL10 4WS

Pricing and Availability

Product and pricing information is kept as up to date as possible. In the event that an error is encountered on your order we will inform you of this error and give you the option to carry on or cancel the order with a full refund. The stock levels of items are kept as up to date as possible. If for any reason an item is not in stock and you have placed an order for said item we will contact you to advise you of the status of the item. If the item is presently unavailable, you may chose to wait for your order within the time scale advised, or you may choose to receive a full refund.

Prices and availability are subject to change without prior notice. VAT at the current rate of 17.5% is included on all products.

Delivery

Once you have placed an order with The Jewellery Tailors we will send you an email to confirm your order has been received. We aim to despatch orders within 7 working days but please allow 14 days for delivery (28 days for items specially ordered), in addition please allow for delivery time to your destination. If we anticipate that your order will take more that 14 days (or 28 days for specially ordered items) then you will be notified by email.

We offer the following delivery methods:
Standard Recorded Delivery £2.25 (Includes proof of postage and delivery but no Insurance cover)*
Insured Special Delivery £5.25 (Inc. proof of postage and delivery with Insurance cover up to £500)
Special Next Day Delivery £10.00 (See below for conditions of using this method. Inc. proof of postage and delivery with Insurance cover up to £500)

Please note that all orders are delivered by Royal Mail and a signature will be required on delivery.
*Standard Royal Mail Recorded Delivery includes £30 insurance, however jewellery items are not covered by this insurance and therefore you may prefer to choose the insured option.

If you have an urgent requirement please call us on 07921 971671 to discuss, and we may be able to arrange an earlier delivery date. If so, rush orders are sent by Royal Mail Special Next Day Delivery and must be placed by phone before 2pm. This service is provided for a fee of £10 which includes the additional postage charges.

As we send all orders by a recorded delivery method if your delivery is late, please contact enquiries@thejewellerytailors.co.uk to obtain the recorded delivery number you can use to chase your parcel with your local post office. In the event of a non-delivery we will only replace or refund your order 20 working days after which the Post Office classify the parcel as lost. The Jewellery Tailors cannot be held responsible for late or lost deliveries.

Please note that Royal Mail do not make Special Deliveries on a Saturday or Sunday. We do not deliver to PO Box addresses.

Copyright

This website and its content is copyright of The Jewellery Tailors - ©2006 The Jewellery Tailors. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

You may print or download to a local hard disk extracts for your personal and non-commercial use only
you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not distribute, commercially exploit, copy, adapt, change or use the content of this website, in any other way without our express written permission.

Privacy Policy

This privacy policy sets out how The Jewellery Tailors uses and protects any information that you give when you use this website. By registering on thejewellerytailors.co.uk you agree to this use.

The Jewellery Tailors are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The Jewellery Tailors may change this policy occasionally by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

We may collect the following information:

name and address
contact information including email address
other information relevant to customer surveys and/or offers

What we do with the information we gather

Data regarding your itentification (e.g. name, D.O.B and address) is stored on our secure server hosted by a company, registered with the Data Protection Commissioner , who acts within the guidelines of the Data Protection Act 1998, nominated by us. We require this information to fulfil the services provided by our website, and your data may also be used for the following reasons:

Internal record keeping.
To improve our products and services.
For the prevention and detection of fraud.
If given permission we may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
If given permission from time to time, we may also use your information to contact you for market research purposes. We will only contact you by email or mail.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at enquiries@thejewellerytailors.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to The Jewellery Tailors, PO Box 107, Heywood, OL10 4WS

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.