FAQs

If you can't find the information you are looking for, please contact us. 

How long will it take my order to arrive?

We aim to despatch orders within 48 hours. We offer free delivery on all orders above £40, or our standard UK charge for first class postage and packaging is £4.95.

How will my purchase be packaged?

Your jewellery will arrive beautifully presented in our top quality Jewellery Tailors purple gift box.

What if there is an error with my order?

Product and pricing information is kept as up to date as possible. In the event that an error is encountered on your order we will inform you of this error and give you the option to carry on or cancel the order with a full refund. The stock levels of items are kept as up to date as possible. 

Prices and availability are subject to change without prior notice. VAT at the current rate of 20% is included on all products. 

What methods of payment do you accept?

We accept Paypal and all major credit and debit cards including: Visa, Visa Delta, Visa Electron, MasterCard, Switch, Maestro, Diners and JCB on our website and over the phone. 
 

What is your returns policy?

Please click to view our full returns policy.

What happens if it doesn't fit?

Should you require an alternative size/length we will happily exchange this for you. Please contact us to arrange this.

Where do you post/ship to?

As standard we post items within the UK, but if you are a European or Worldwide customer please e-mail us at rachel@thejewellerytailors.co.uk with your chosen purchase and your country of origin and we will advise you of the weight of your parcel and the postage methods and costs.

Do you have a catalogue?

We do not publish a paper-based catalogue at this time as our collections are under constant revision and improvement and consequently it would very quickly be out of date. Please do keep checking our website for our newest items.

What if something is out of stock?

If an item is still pictured on the website, but showing as out of stock, this means that the particular piece was extremely popular and we are endeavouring to replace this item as soon as possible. Please keep checking or drop us a line at rachel@thejewellerytailors.co.uk and we will do our best to keep you updated. Occasionally items will become unavailable to us, in which case we will remove them from the website as soon as this becomes apparent.

Do you repair jewellery?

Accidents happen! If an item purchased from us requires repair we may be able to help, please call us to discuss the item concerned. There will be a nominal fee for this repair facility dependant on the repair needed. We unfortunately do not repair jewellery items not purchased from ourselves.

What is a Hallmark?

Hallmarks are small markings stamped on gold, silver and platinum articles. A hallmark means that the article has been independently tested and guarantees that it conforms to all legal standards of purity (fineness). All our silver items are made with 925 Sterling Silver unless specified. Silver items weighing less than 7.78grams are exempt from hallmarking. For more information please go to www.britishhallmarkingcouncil.gov.uk

Is your jewellery suitable for children?

Due to many of our items being made with small beads and parts we do not recommend our jewellery for children under the age of 3 years.

Why is my item not exactly as pictured?

We are confident that all of the photos on our website are a good representation of the jewellery you will receive however, due to most of our items being handmade or made up of natural products each one is unique and therefore your individual piece may differ slightly from the photo shown. The subtle differences and `hallmarks of nature’ in your jewellery are what make each piece a true one off.

How do I contact you?

Please go to our Contact Us page.

Why is Venetian and Murano glass more expensive than other glass?

There are several reasons why glass blown in Venice and Murano is more expensive than Chinese, Czech or Indian glass. First there is the history, and the worldwide recognition of the Venetian and Murano glass for its quality. The style and artistry of their glass has maintained its value and their masters maintain their reputations throughout the world. The cost of labour in less developed countries make the production of anything, glass included, less costly. Italian labour laws and quality of life in Italy dictate that workers be paid a fair compensation for their work.

What are your chain lengths?

All of our pendant prices include either a 16"/40cm chain or an 18"/45cm chain and can be selected from the drop down menu. Longer chains are available, up to 30"/76cm at an additional cost of £2 per 2"/5cm above the standard chain lengths included. Please contact us to discuss.

What is Sterling Silver?

Sterling Silver is a precious metal with a luminous white colour. Pure silver is too soft to be used for jewellery so it is mixed with 7.5% other metals to make it more rigid. This results in the name 925 silver.